FAQ

Helpful Tips plus Terms & Conditions (Please note T&C's at bottom of page)

Welcome to The Pits TV Help Section plus T and C's part of the website. These are the most common questions we are asked so please read through these carefully as it may help you to fix any issues you may be experiencing.

How do i fix Error Code 232001? This error code is in relation to a poor internet connection. This error code can come up before you log in or when your stream has been running for awhile. The player that is used to watch the video has adapative bit rate. This means that the player will look at your internet connection and based off what it sees will automatically sewt the best quality for your connection. At certain times you internet connection can drop and the player will recognise this and the error message will appear and your stream will stop. Please note, this is NOTHING to do with our servers or streams, its recognizing that your internet connection has failed. This error message can also happen if your connection gos below the threshold. The way to fix this is to refresh the stream until it comes back. Then click the settings icon on the bottom right of your screen. Change the quality from 720p Auto to just 720p. This will force the player to stop looking at your connection. If your connection the starts to freeze or glitch, you made need to lower the quality until your internet connection stabilizes. We often see this at peak congestion times on rural internet. Once it stabilizes, click it back to 720p

Network and browser requirements for viewing streams
The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

In this part we will cover the following:
Download speeds
Desktop OS and Browser
Firewalls and whitelisted domains
Mobile devices
Download speeds
The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps
See below to how to perform a speedtest of a ping test.

Desktop OS and Browser
In addition, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:
Chrome 30+ (has automatic updates)
Firefox 27+ (has automatic updates)*
Microsoft Edge
Safari 9+
*H.264 video is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.

Firewalls and whitelisted domains
Viewers should ensure the following ports are open on their network for playback:
TCP/UDP 80 (HTTP)
TCP/UDP 443 (HTTPS)

Mobile devices
Mobile viewers can use Android (Lollipop) version 5.0+ or iOS version 12.4+.

Chromecast will work on compatiable devices. This does not include Apple OS systems as Apple do not play well with others. If you have any PC, Android Tablet, Android Phone once you have connected the devices to the same wifi as the Chromecast is on, the player will automatically appear. If it does not, you will have to troubleshoot.

For Apple users there is plenty of apps on the App Store that you can download to cast to your Chromecast. We managed to find the following one that works with iPhone and iPad. https://www.airbeam.tv/mirror-iphone-ipad-screen/chromecast/  If you have a Macbook or iMac you will have to download Google Chrome and then go to 3 dots at top right and find cast.

 

I can't remember my password, what do I do?

1: If you have already paid and signed up for this event in the past, you can sign in with your email and password from before. If you do not remember, click "forgot password"
2: Without closing the streaming dialog window, access your e-mail to retrieve the activation code which will be e-mailed to you.
3: Retrieve that code from the e-mail and then enter it into the dialog window to obtain access. Enjoy the stream!
If you have any further problems with this or are unable to get access, please visit  https://support.inplayer.com/

 

The stream has started but it says it wont start till later on my screen

  This is because you time zone on your computer has been incorrectly set. You will need to click the clock on the bottom right hand side of your screen and right click on the clock. Go to Adjust Time and Date and in the next screen make sure your time zone is set to your country. If you live in NZ it needs to read UTC +12 Auckland, Wellington. Once you have done this, your stream will start.

 

I am experiencing glitching but no one else is?

There are many reasons why streams glitch and a lot of the time there could be 1 or several reasons why a stream glitches. Listed below are some of the reasons and what you can do to fix them.
1: You have logged on to a server and its now congested causing glitching. Go to you router, unplug the power cord from the back of it. Go to the device you are streaming from and turn it off. Also wait 1 minute. Replace power cord and restart device. Wait 1 minute and then relog back onto your stream. If this doesn't work then there is another issue ...
2: Do you have a cordless home land phone? Some cordless phones work on some of the same frequencies that your WIFI Routers also work on and this could cause your stream to glitch because the Cordless Phone is trying to take over the frequency. Pull out the phone from the power and the phone line. Repeat the above steps with resetting your router and your device.
3: Make sure that you don't have any file sharing programs working in the background such as UTorrent or BitTorrent. Recently we had an issues with a customer who was downloading movies, but wasn't aware that some people were also downloading movies from him. This consumed most of their bandwidth and caused several glitches. Even by clicking on the cross to exit the programs this does not work. You must got to the bottom right of your screen and click on the task bar, find the program and then click exit.
4: Windows Updates. Windows is fantastic at doing updates whenever it sees fit and most of the time its when your right in the middle of watching or doing something. For better management of your updates: Click on this link to learn how to choose when they download updates and install when you want, not in the middle of a stream. Please be aware that windows updates can be large and can download whilst your watching a stream causing glitching and stop starts. Follow the steps below. You want to Choose when to download and install updates. Please do not switch it off completely as your computer does need these updates for security reasons.

Click on the link to find out how to see if your internet connection is not working well: CLICK HERE www.lifewire.com/how-to-change-windows-update-settings-2625778

I AM EXPERINCING A BLURRY OR FUZZY PICTURE:

This is due to your interenet connection and it can be changed. Our streaming player will detect how good your internet is and adjust the resolution to suit your connection (Just like YouTube). Its very sensitive and at the time it starts playing, you may have not had the best internet. Simply go to the Settings on the player and choose your resolution. 720HD is the best option, but if your connection is glitchy and dropping off all the time, you may need to put it back to 480 resolution.

_{___________________________________________________}

4G Connection

4g Internet congestion. Did you know that cellphone towers can only handle so many connections and data at any given time? Most can only handle 30 voice calls and 40 data connections at one time. If you look at a cellphone tower, sometimes you can see multiple antennas on them, this is to increase connectivity for more users. Problems generally happen at school holidays, and public holidays especially if the weather is bad and there's nothing on TV. More people get on to YouTube and Netflix which causes the whole system to slow down. It's very much like putting multiple devices on your WIFI and when everyone is on it... it slows down. Most 4g connections are on limited data plans and its common for people to run out of data and then the Internet Service Provider slows the system down.

If you have run out of data, check with your Service Provider on how to do a top up. If you have plenty of data and its network congestion, there's really nothing you can do. You will have to wait for people to start shutting devices down before it gets any better. Try turning your own cellphone off and anyone else in the house as this will create more space on the tower. 4g is effected by several factors. Electrical interference, trees, smoke, and some weather events. One of the ways you could improve your connection is by installing an outdoor antenna. If you can, get them to install a MIMO antenna system which will make a massive difference. Major Telco Companies won't offer you these as they can be expensive. You may need to get a contractor to do it for you. Sometimes hot spotting off your phone could easily work as well. If you are having issues with your 4g... turn it off for a while and turn on your mobile phones hot spotting option.

_{___________________________________________________}

Fibre Connections.

Although we ask you to do a speed test at www.speedtest.net this is only to find out how good your connection is to your Internet Service Provider. Although you might have a great connection to your ISP (Internet Service Provider) the connection from your ISP to overseas may not be very good. Below are some tips to find out how good your connection is.
On a windows machine: Click the bottom left of the screen on the windows icon
On Windows 7, type in the search bar "command prompt" without the "" marks
On Windows 10, just start typing "command prompt" without the "" marks
Hit enter, When the black box appears, type in "ping 8.8.8.8" without the "" marks. Below is similar to what you see:

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=52ms TTL=51
Reply from 8.8.8.8: bytes=32 time=65ms TTL=51
Reply from 8.8.8.8: bytes=32 time=52ms TTL=51
Reply from 8.8.8.8: bytes=32 time=51ms TTL=51
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 65ms, Average = 55ms

The bottom line is what we are interested in. If you are between 30 and 60 with your average, you are good. Anything over that and you are experiencing issues with your network. Over 100 is not good. You would generally find poor ping results on smaller Internet Services Providers as they do not have the bandwidth to sustain a lot of people online at once. Its a bit like a cell tower that has limited connections... smaller ISP's have a similar issue. Although some people don't like Spark or Vodafone, they have the infrastructure and bandwidth to handle the internet even when theres a lot of people on.

Click video to find out how to do this: CLICK HERE